Privacy Policy
Capital Spine and Pain Institute ("Capital Spine and Pain Institute," "we," "us," or "our") is committed to protecting the privacy of visitors to our website and the patients we serve. This Privacy Policy explains what information we collect through our website, how we use and protect it, and the choices available to you. It applies to capitalspineinstitute.com and does not apply to information collected in person at our offices, which is instead governed by our HIPAA Notice of Privacy Practices, available at our locations upon request.
Information We Collect
What we collect from you
We may collect information you voluntarily provide through our website, including when you:
Complete a contact or appointment request form
Subscribe to communications or newsletters
Submit questions or feedback to our office
Provide your name, phone number, email address, or other contact details
This may include your name, phone number, email address, mailing address, and any additional information you choose to share in a message or form field. Our appointment request form is intended for scheduling purposes only. It is not a HIPAA-compliant secure form, and we ask that you avoid submitting sensitive medical information through it.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, referring pages, and the pages you view, through the use of cookies and similar technologies described below.
How We Use Your Information
We use the information we collect to:
Respond to appointment requests and inquiries
Schedule and manage appointments
Communicate with you about your care, including appointment reminders and scheduling updates
Improve our website and the services we offer
Comply with legal and regulatory obligations
If you have opted in to receive text messages from us, message frequency may vary and message/data rates may apply. You can opt out of SMS communications at any time by replying STOP, or reply HELP for assistance. Opting in to text communications does not create or expand a treatment relationship and does not replace direct communication with our clinical staff regarding urgent matters.
We do not sell your personal information to third parties.
Cookies and Website Analytics
Our website uses cookies and similar tracking technologies, including Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Cookies are small text files placed on your device that help us understand how visitors use our site.
Information generated by these cookies about your use of the website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate website usage, compile reports on website activity, and provide other services related to website activity and internet usage. Google may disclose this information to third parties where required to do so by law or where such parties process the information on Google's behalf.
You may disable cookies through your browser settings at any time. Please note that doing so may limit some functionality of our website.
How We Protect Your Information
We take reasonable precautions to protect the information you submit through our website from unauthorized access, use, or disclosure. Where our forms request sensitive information, that information is transmitted using SSL/TLS encryption. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Sharing of Information
We do not share, sell, or rent your personal information to outside parties for their own marketing purposes. We may share information with:
Business associates and service providers who assist us in operating our website and practice (such as scheduling, hosting, and communications platforms), under appropriate confidentiality obligations
Insurance carriers, referring providers, or other parties involved in your care, consistent with our HIPAA Notice of Privacy Practices
Government authorities or other parties when required by law, regulation, or legal process
Protected Health Information (HIPAA)
If you are a patient of Capital Spine and Pain Institute, your protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our HIPAA Notice of Privacy Practices, which is provided at your first visit and available upon request at any of our locations. This website Privacy Policy addresses information collected through our website and does not replace or modify our HIPAA Notice of Privacy Practices.
Children's Privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from children through our website.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review the privacy policies of any third-party site you visit.
Your Choices
Decline to provide personal information through our website (note that this may limit our ability to respond to your request)
Opt out of text or email communications at any time using the instructions provided in those communications
Request access to, correction of, or restrictions on your protected health information as described in our HIPAA Notice of Privacy Practices
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
If you think you've been wrongly billed
Contact 571-399-6340
Visit www.cms.gov/nosurprises/consumers for more information about your rights under federal law.
Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact us:
6244 Little River Turnpike, Suite 101, Alexandria, VA 22312
Phone: (571) 399-6340 · Fax: (571) 248-9435
Email: intake@capitalspineinstitute.com